Order Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and holidays). During high-demand periods, processing may take longer.

Shipping Methods

Valrox offers shipping options displayed at checkout, which may include:

• Standard shipping

• Expedited shipping (where available)

Available methods and costs depend on your location and will be shown at checkout.

Estimated Delivery Times

Estimated delivery times are displayed at checkout and may vary based on destination, carrier, and customs processing (for international orders). Delivery times are estimates and not guarantees.

Tracking Your Order

Once your order ships, you will receive a confirmation email with tracking information (when available). Tracking updates may take 24–72 hours to appear after shipment.

International Shipping

Valrox may offer international shipping depending on the destination. If you order internationally:

• You may be responsible for customs duties, taxes, and import fees

• Customs processing may cause delays beyond our control

Delivery Issues

If your order is delayed, missing, or marked as delivered but not received:

1. Check the tracking link and delivery address

2. Contact the carrier (if applicable)

3. Email Valrox at sac@valrox.shop with your order number and details

We will assist with investigation. Resolution depends on carrier confirmation and the specifics of the case.

Incorrect Address

Customers are responsible for providing an accurate shipping address. If an address is incorrect or incomplete, delivery may fail or be delayed. Additional fees may apply to reship orders.

Lost or Stolen Packages

Valrox is not responsible for packages marked as delivered by the carrier but not received. If this happens, contact sac@valrox.shop and we will help you review available options.

Contact

For shipping questions, contact sac@valrox.shop.